Contact address

Fair & Pure
Zur Mühle 2
D-50226 Frechen

Telephone contact

toll-free from Germany, Switzerland and Austria 00800-74 74 96 96
toll-free from Great Britain 0800-27 97 506
toll-free from France 0805-11 23 97
toll-free from Spain 800-09 84 63
toll-free from Italy 800-14 69 72
from the Netherlands, Belgium and Luxemburg 0049-604 35 00 91-49

Customer Service in your language


Name and registered office of the company

SoMatEm GmbH
Zur Mühle 2, D-50226 Frechen
HRB 101756, Amtsgericht Köln
Managing Director: Alexandra Schlevoigt
VAT ID: DE272631470

Information on online dispute resolution: In the first quarter of 2016, the EU Commission will provide an Internet platform for the online settlement of disputes (so-called "OS platform"). The OS Platform is intended to serve as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. The OS platform will be accessible via the following link:
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Bank account

Volksbank Mittelhessen
Bank code: 513 900 00
Account No.: 70970309
IBAN: DE76 5139 0000 0070 9703 09